Your privacy matters to us
We are committed to protecting your personal information
Introduction to our privacy policy
This policy explains how we collect, use, and protect your personal information when you use our services.
We comply with the Australian Privacy Act and take your privacy seriously. Please review this policy to understand your rights.
Information we collect
We collect information you provide directly, such as contact details, and data collected automatically when you interact with our site.
Information you provide directly
- • Name and contact details when you subscribe or contact us
- • Payment information for subscription processing
- • Questions or feedback you submit
- • Preferences for communication or appointment scheduling
- • Other information you choose to share with us
Information collected automatically
- • Device type and browser information
- • IP address and location data
- • Usage patterns and site navigation
- • Cookies and analytics data
- • Technical errors or access logs
How we use your information
We use your information to provide services, communicate with you, and improve our offerings. Your data is never sold to third parties.
- • Processing your subscription and payments
- • Scheduling consultations and responding to requests
- • Improving our website and services
- • Sending service updates or notifications
- • Ensuring site security and fraud prevention
- • Complying with legal obligations
- • Responding to feedback or questions
Our promise: We protect your data with technical and organisational measures, and only retain it as long as necessary for service delivery.
Sharing your information
We do not share your information except as required to provide services or by law. Third-party providers must also protect your privacy.
Third-party providers
We use reputable providers for payment processing and analytics. They are required to maintain data protection standards.
Legal requirements
We may disclose information to comply with Australian law or respond to lawful requests.
Anonymous statistics
We use aggregated, anonymous data for analytics and improvement.
Your rights and choices
You have rights to access, correct, delete, or limit use of your information. Contact us for help with your privacy rights.
- • Right to access your information
- • Right to correct inaccurate data
- • Right to request deletion of data
- • Right to request data portability
- • Right to object to certain uses
- • Right to limit data processing
Contact us if you wish to exercise your privacy rights or have questions about your information.
How we protect your data
We use secure systems and restrict access to your information. Your privacy and security are our priority.
Technical safeguards
- • Encryption of sensitive data
- • Secure server infrastructure
- • Regular security updates and monitoring
- • Access controls and authentication
Organisational safeguards
- • Staff privacy training
- • Internal access policies
- • Vendor risk assessments
- • Incident response plans
How long we keep your data
We keep your data only as long as necessary for subscriptions, support, and legal requirements.
- • Kept for the active lifetime of your subscription
- • Retained as part of your support history
- • Held as long as required for service
- • Stored for tax and legal compliance
- • Used only with your consent
We securely dispose of information once no longer needed.
International data transfers
Your data is stored in Australia, but providers may operate internationally. We require standard safeguards for transfers.
- • Data stored on Australian servers
- • International transfers use secure protocols
- • Providers must follow privacy standards
- • You can request more information about data transfers
Cookies and similar technologies
We use cookies to remember preferences and analyse site usage. See our cookie policy for details.
Types of cookies we use
- • Needed for site operation and login
- • Help us measure site performance
- • Remember your preferences on our site
- • Enable additional features for convenience
Manage cookie preferences in your browser settings.
Policy changes and updates
We may update this policy to reflect changes in law or practice. Updates will be posted here.
- • Updates posted on our website
- • Email notices for significant changes
- • Policy effective date always shown
- • Contact us with privacy questions
We encourage you to review this policy periodically.
Contact about privacy
Reach out with questions or requests regarding your privacy or data.
xenolavitre
34 Welshpool Road, Welshpool, WA 6106 Australia
Phone: +61-8-7948-6333
Email: content@xenolavitre.com
Last updated August 27, 2025
Effective from August 27, 2025